Refund Policy

1. Nature of Digital Products

A-Level Mathematics in 5000 Questions is a digital knowledge product consisting of educational content, practice questions, hints, and solutions delivered electronically through activation keys. Upon purchase and activation, you gain immediate access to the digital content.

No Physical Products or Shipping: This is a 100% digital product. There are no physical items, no shipping, and no delivery fees. All content is accessed online instantly upon activation. As there are no physical goods involved, shipping-related issues do not apply to refund requests.

2. No Refund Policy

Due to the nature of digital knowledge products, all sales are final and non-refundable. Once an activation key has been delivered and you have accessed the content, the transaction is complete and cannot be reversed.

This policy is in accordance with Hong Kong consumer protection laws, which recognize that digital content that has been supplied cannot be returned once accessed.

3. Reasons for No Refund Policy

We maintain this policy because:

• Instant Access: Digital content is immediately accessible upon activation, and cannot be "returned" once viewed
• Intellectual Property: Our questions, solutions, and educational materials are proprietary intellectual property
• Prevention of Abuse: Without this policy, users could access all content and request a refund, which would be unfair to our business and other customers
• Industry Standard: This is standard practice for digital educational content and e-books

4. Before You Purchase

We strongly encourage you to carefully review all product information before making a purchase:

• Read the product descriptions for each volume
• Review sample questions if available
• Ensure the content matches your curriculum requirements
• Verify the volume number and topic coverage
• Check the total number of questions included

By completing your purchase, you acknowledge that you have read and understood this Refund Policy and agree to its terms.

5. Exceptions

Refunds may be considered in the following exceptional circumstances only:

• Technical Issues: If there is a technical problem that prevents you from accessing the content and we are unable to resolve it within a reasonable timeframe
• Duplicate Purchase: If you accidentally purchase the same volume twice within 24 hours
• Non-Delivery: If your activation key was not delivered and we cannot provide a replacement

To request consideration for an exceptional refund, you must contact us within 7 days of purchase with detailed information about the issue. All refund requests are subject to verification and our sole discretion.

6. Non-Refundable Situations

Refunds will NOT be granted for:

• Change of mind after accessing the content
• Dissatisfaction with the content difficulty or style
• Purchasing the wrong volume by mistake
• Finding alternative free resources
• Completing your studies earlier than expected
• Device compatibility issues (our content works on all standard devices)
• User error in using the platform

7. Activation Key Validity

Activation keys do not expire and can be used at any time after purchase. However, once used, they cannot be refunded or transferred to another user.

8. Payment Disputes

If you have concerns about a charge on your account, please contact us directly before initiating a payment dispute or chargeback with your financial institution. Unauthorized chargebacks may result in suspension of your account and legal action to recover costs.

9. Technical Support

While we do not offer refunds, we are committed to ensuring you can access and use the content you purchased. If you experience technical difficulties, please contact our support team for assistance.

10. Contact Information

For questions about this Refund Policy or to request consideration for an exceptional refund, please contact:
Growth Education Limited
Hong Kong Special Administrative Region

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your purchase after changes are posted constitutes acceptance of the modified policy.